Refund policy

Last Updated: March 16, 2026

At Buylo, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help. This policy explains the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The return request is made within 2 Days of receiving the product

  • The item must be unused, unworn, and in the same condition as received

  • The item must be returned in its original packaging

  • Proof of purchase (order confirmation or receipt) must be provided

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers must request a return within 2 Days from the date of delivery.

After this period, we may not be able to accept the return request.

To start a return, please contact us at heybuylo@gmail.com with the following information:

  • Order number

  • Reason for return

  • Photos of the product (if applicable)

Our support team will guide you through the return process.

3. Refund Process

Once we receive and inspect the returned item:

  1. We will notify you that your return has been received.

  2. Our team will inspect the product to confirm eligibility.

  3. If approved, your refund will be processed.

Refunds will be issued to the original payment method used during checkout.

4. Refund Processing Time

After approval, refunds are typically processed within 10 Days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Exchanges

If you received a defective, damaged, or incorrect product, we may offer an exchange or replacement.

To request an exchange, please contact us at heybuylo@gmail.com within 2 Days of receiving the product.

Exchanges are subject to product availability.

6. Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us immediately at heybuylo@gmail.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged or defective product

We will review the issue and arrange a replacement or refund as appropriate.

7. Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • Items marked as final sale or non-returnable

  • Personal care or hygiene products (if opened)

  • Perishable goods

  • Gift cards or digital products

These items cannot be returned or refunded unless they arrive damaged or defective.

8. Return Shipping Costs

Return shipping costs may vary depending on the reason for the return.

  • If the return is due to customer preference (such as ordering the wrong item), the customer may be responsible for return shipping costs.

  • If the return is due to a defective, damaged, or incorrect product, buylo may cover the return shipping cost.

Return instructions will be provided once the return request is approved.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store Name: Buylo
Email: heybuylo@gmail.com
Business Address: Taramandal, Gorakhpur, UP